Dealing with Reviews on Airbnb about Cleanliness and More

January 29, 2023 by Staff

As an Airbnb host, it is a must to deal with reviews about cleanliness and other issues in a timely and professional manner. This shows guests that you are committed to providing a clean and comfortable space, and it can help prevent negative reviews from impacting your business.

It is also important to take guests’ feedback about cleanliness seriously. If a guest mentions that the space is not clean, be sure to take steps to rectify the situation. This could involve hiring a professional cleaning service to take care of the space more thoroughly. Continue reading to understand the important steps of replying to reviews.

1) Thank the Positive Reviews

When a guest leaves a positive review about your Airbnb listing, thank them for their feedback. Try to do this by responding to the review or by sending a private message, as it encourages them to leave more positive reviews in the future.

Plus, replying to positive reviews is just a generally great way to show your appreciation for their business, as well as build a rapport with the guest. After all, you can take this opportunity to invite them back to your listing in the future.

2) Address the Negative Reviews

It is important to monitor your reviews regularly and keep an eye out for negative reviews, as these are even more crucial to address. Do this by checking your reviews daily or by setting up notifications on the Airbnb app.

When responding to negative reviews, be sure to be professional and courteous. Thank the guest for their feedback and apologize for any inconvenience they may have experienced. Try offering a discount on their next stay as well.

3) Act Accordingly to Avoid Negative Reviews

If a guest leaves a negative review about your Airbnb listing, it is important to act promptly. This shows that you are taking their feedback seriously and that you are committed to providing a better experience for future guests.

Here’s what you can do:

  • Have Accurate Photos on Airbnb. It’s important that the photos of your listing are accurate and reflect what guests will see when they arrive. To take great photos of your Airbnb space, start by decluttering and cleaning up as much as possible. Then, take advantage of natural light by opening up curtains and blinds.
  • Write an Honest Description. Once you have some good photos, it’s time to write an honest description. This is your chance to sell your space to potential guests, so don’t be afraid to highlight its best features. But at the same time, be honest about any drawbacks or limitations. The last thing you want is for guests to be disappointed.
  • Ensure Cleanliness. Ensure that your space is always clean and tidy by hiring a capable cleaning service for the job. This is an important thing you can do to ensure positive reviews and repeat guests. No one wants to stay in a dirty or cluttered space, so make sure to keep things neat and tidy at all times.
  • Check In with Guests. Once guests arrive, check in with them to ensure everything is to their liking. If they have any questions or concerns, address them right away. By being available, you can help ensure a positive experience for your guests.


It is important for Airbnb hosts to be proactive in dealing with reviews about cleanliness and other issues. By responding quickly and appropriately, hosts can help to ensure that guests have a positive experience and are more likely to leave positive reviews in the future.

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